Machine learning refers to the ability of a system (in this case, the chatbot) to learn from the inputs it experiences. One of the ways they achieve this through natural language processing, or NLP, which refers to any interaction between computers and human language.
Source: https://www.whoson.com/chatbots-ai/chatbot-learning-everything-need-know-machine-learning-chatbots/
Source: https://www.whoson.com/chatbots-ai/chatbot-learning-everything-need-know-machine-learning-chatbots/
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