A chatbot allows businesses to automate customer service live chat conversations. According to IBM, up to 80% of routine customer service questions could be answered by a chatbot. Chatbots can be trained to respond customer service questions and provide fast solutions, 24/7.
Source: https://chatbotsmagazine.com/ill-never-buy-from-them-again-using-chatbots-to-avoid-bad-customer-service-e6a967360244
Source: https://chatbotsmagazine.com/ill-never-buy-from-them-again-using-chatbots-to-avoid-bad-customer-service-e6a967360244
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